
Once 15 working days have expired we will provide a replacement via a courier or special delivery service.

'Standard Delivery' and 'Express Delivery' are not signed-for services and are not considered lost until 15 working days have passed from the date of dispatch. Please ensure that you enter a complete and accurate delivery address as cannot be held responsible for items which go missing or are delayed due to inaccurate or incomplete delivery address information.ĥ. If you are unable to receive a delivery and the goods are returned to us, a second postage equal to the original will be required to re-dispatch the goods, or if a refund is requested, a £15 deduction will be applied.Ĥ. If you need your order re-consigned to a new address, (excluding a neighbours) after dispatch a £10 surcharge may be applied to cover the courier fees.ģ. Refusal to accept delivery of an order will result in a £15 deduction from the refund against the cost of goods.Ģ.

(Excludes Bank Holidays and stated closed days). Please note all orders need to be placed before 3pm online (or 2.30pm if placed by phone), Monday-Friday in order to benefit from same day dispatch.

